Program Manager, Group Retirement Operational Excellence

Job Number: 9768

Job Number: 250000HX

External Description: At Equitable, our power is in our people. We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?

The Program Manager Group Retirement Team Member will support the management enterprise strategic initiatives for Group Retirement through tracking the alignment of OKRs, special initiatives, vendor management and facilitating process excellence.

We are seeking a dynamic and experienced leader to join our Group Retirement Operational Excellence team as Program Manager. This role is pivotal in managing vendor relationships, overseeing contracts, and ensuring the delivery of high-priority projects. The ideal candidate will have a strong background in process efficiency, risk management, and a deep understanding of Group Retirement technical systems and business operations. This role will also partner with leadership in different business/support areas across the organization. This position will be a blend of in office and remote work.

Key Job Responsibilities

Vulnerabilities and Risk Mitigation

• Conduct annual risk workshops and assessments to proactively identify potential threats and vulnerabilities.
  
• Develop and implement contingency plans to address identified risks and ensure business continuity and cyber incident preparedness.
  
• Monitor risk indicators and key performance indicators (KPIs) to evaluate organizational performance and vulnerabilities.
  

Process Optimization and Improvement

• Conduct regular process reviews to identify inefficiencies and areas of risk within workflows.
  
• Perform gap analyses comparing current processes to industry standards and organizational objectives.
  
• Implement Lean principles to simplify operations, minimize waste, and reduce risks.
  
• Responsible for managing and maintaining the GR Process Repository
  

• Project Management:
• Lead projects from inception through implementation, ensuring timely delivery and alignment with business goals.
  
• Utilize project management skills to coordinate cross-functional teams and resources effectively.
  
• Develop dashboards and reporting tools to track project progress and performance metrics.
  

Perform other duties as assigned.

The base salary range for this position is $90,000-$115,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.

Equitable Pay and Benefits : Equitable Total Rewards Program

Required Qualifications

• Bachelor's degree or equivalent work experience.
  
• 4 years of program project/management experience with small to medium scale project management.
  
• Proven experience in process improvement, vulnerabilities and risk mitigation, and relationship building.
  
• Hands on proficiency with Visio for process mapping.
  
• Create Executive level PowerPoint presentations.
  
• Ability to work with and influence all levels of stakeholders, from executive management to individual contributors, to drive timely decision-making.
  
• Exceptional verbal, written communication, and presentation skills to all levels of the organization and diverse teams.
  
• Strong analytical skills and attention to detail.
  
• Strong self-direction and personal accountability.
  
• Proven ability to manage tasks end-to-end.
  

Mindset and behaviors

• Experimental mindset to drive innovation and efficiency.
  
• Passion to challenge the status quo and find innovative solutions and drive out of the box ideas - loves and embraces change.
  
• Belief in a non-hierarchical culture of collaboration, transparency, safety, and trust.
  
• Readiness to "roll up the sleeves" and to go outside comfort zone to learn.
  

Preferred Qualifications

• Strong analytical, strategic thinking and problem-solving skills.
  
• Knowledge of Group Retirement technical systems and business operations, a plus.
  
• Facilitation of meetings and communications of results to key stakeholders.
  
• Comfortable dealing with both complexity and ambiguity.
  
• Creativity and ability to think outside the box.
  
• Self-starting with ability to manage multiple competing priorities in a demanding environment.
  
• Experience building and documenting process and procedures.
  
• Proven experience with influencing change through leveraging agile, adaptive leadership models and change management.
  
• Maintains highest ethical standards; demonstrates practicality, integrity, and respect for others.
  
• Promotes diversity and a culture of inclusion.
  
• Curiosity and learning agility in dynamic environments.
  
• Ability to summarize and communicate key points with precision.
  
• Confidence in independent conversations and relationship building.
  
• Adaptability and resilience in the face of change.
  

Skills

Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

Effective Communications: Understanding effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Cross-functional Collaboration: Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals.

Results Orientation: Knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.

ABOUT EQUITABLE

At Equitable, we're a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking, working, and leading differently - where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.

We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.

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Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com .

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Community / Marketing Title: Program Manager, Group Retirement Operational Excellence

Location_formattedLocationLong: Charlotte, North Carolina US