An Equitable career

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your interests and goals are just as important to us
as they are to you. Join an organization where you
have access to support, resources, training and
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Disability Claims Contact Center Representative (DISABILITY CLAIMS EXPERIENCE REQUIRED

Location: ~NC, Charlotte, North Carolina US

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Job Number: 9589

Job Number: 250000521

External Description:


Customer Service experience in the insurance or financial services industry
Experience with Group Claim products highly desired
Knowledge of insurance products and terminology
Associate's or Bachelor's degree is a plus
Strong verbal and written communication skills
Excellent listening and problem-solving abilities
Ability to work in a fast-paced environment while maintaining accuracy
Proficiency with computer systems and CRM software
Detail-oriented with strong organizational skills
Ability to handle sensitive customer information with discretion

Skills

 

Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience.


Knowledge of Product Line: Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.


Listening: Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.


Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.


Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.


Telephone-Based Customer Servicing: Knowledge of customer service delivered via telephone; ability to deal with handling customer inquiries and responses received by telephone.

 

ABOUT EQUITABLE

At Equitable, we’re a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.

We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.

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Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

Community / Marketing Title: Disability Claims Contact Center Representative (DISABILITY CLAIMS EXPERIENCE REQUIRED

Location_formattedLocationLong: ~NC, Charlotte, North Carolina US