Employee Benefits Contracts Processing and Quality Manager

Job Number: 9110

Job Number: 24000088

External Description: Description

At Equitable, our power is in our people.

We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?

The Contracts Quality Manager will support the issuance of both filed and non-filed Equitable group insurance forms. The team member will be responsible for document generation for both New Business and Amendment processes through editing and proofreading of documents produced via automation The Contracts Quality Manager will also support the issuance of manual forms through exception processing. In additional to processing casework, this individual will be instrumental in our Quality design and review process for the team. The scope of this position will cover all forms with the objective of ensuring quality as well as consistency across forms.

Key Job Responsibilities

• Support the Employee Benefits Contracts team with processing and issuance of certifications
• Quality Assurance of completed work from Contracts team on a recurring basis.
• Support and grow relationships with your internal customers (Account Management, Distribution, Customer Service, Client Onboarding, Underwriting).
• Partner with internal stakeholders (Underwriting, Billing, Commissions, EDI, Contracts, Account Management, Customer Service, Client Onboarding, IT) to ensure downstream changes are completed timely and accurately for all assigned work.
• Maintain acceptable production turnaround times, balancing workload and prioritization of requests.
• Provide timely responses to inquiries in our Contracts team mailbox.
• You will quickly gain insight on many end-to-end business functions within Employee Benefits. Our team engages with most operational areas within Equitable Employee Benefits.
• You will utilize multiple Equitable home-grown systems in your day-to-day. Your ability to quickly learn new systems and adapt to changes (we're constantly evolving) is critical to your success.
• You will utilize Microsoft Excel often, mid-level to advanced skills will come in handy.
• You will be asked to investigate data discrepancies occasionally, expect some detective work.

The base salary range for this position is $ 54,000 - $75 ,000 . Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.

Equitable Pay and Benefits : Equitable Total Rewards Program
Required Qualifications

• Bachelor's Degree or 5 years of equivalent work experience.
• 2 years Employee Benefits experience with an underwriting, operations or product development background
• Excellent written/verbal communication skills and the ability to communicate with technical and non-technical personnel
• Quality Assurance background
• Possess a high level of productivity, reliability, responsibility and accuracy/thoroughness
• Eagerness to learn new skills and tools, willingness to adapt to change
• Ability to prioritize work and manage multiple priorities

Preferred Qualifications

• Mid-level to advanced knowledge of Microsoft Office, Adobe, Salesforce (preferred)
• Strong interpersonal skills
• Team player

Skills

Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

Cross-functional Collaboration: Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals.

Document Management: Knowledge of document management; ability to categorize, integrate, update, document and distribute business information in a secure, effective way.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Diversity, Equity and Inclusion: Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change.

ABOUT EQUITABLE

At Equitable, we're a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking, working, and leading differently - where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.

We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.

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Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com .

Community / Marketing Title: Employee Benefits Contracts Processing and Quality Manager

Location_formattedLocationLong: Charlotte, North Carolina US